Last updated: 05/12/2023 12:08 pm Please come prepared to wait outside until triaged.
If this hasn't been updated, the wait time remains
Average wait time
05/12/2023 12:08 pm
About Our Walk-in Centre
The Walk-in Centre also operates an Escalation Policy. This policy is implemented when our patient waiting time begins to exceed our hours left of opening; it is calculated using an algorithm based on staff numbers.
*During Escalation, the Centre may turn patients away, unless the patient is clinically vulnerable. Due to unprecedented demand for the service, Escalation is implemented frequently from mid to late afternoon and we ask that you are prepared for this.
NHS Zero Tolerance Policy
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. In any case of actual or threatened use of violence, the person(s) involved will be asked to leave the premises.
Patients threatening or using violence will not be seen by our clinicians and NHS Norfolk may make special arrangements for their future health care.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
The Walk-in Centre operates a Triage Policy. All patients must be triaged before entering the building. Triage is not only in place because of COVID and other viruses, but also so that we can prioritise certain patients if necessary and signpost patients sooner if another service is more appropriate.
During busy times a queue may form outside, please come prepared to queue outside in the prevailing conditions.
If you require a child under one year to be seen, please come from 9 am onwards when we will have a doctor available. Those requiring dressings should also come after 9 am.
If you are vulnerable (e.g. elderly, pregnant, disabled) and unable to queue outside, please make a member of staff aware so that we can assist.