Services we provide

Services we provide

If you or someone you care for is feeling unwell or needs medical attention but it is not a life-threatening emergency, please dial 111. You may be referred to the Walk-in Centre located on Rouen Road behind Castle Mall and opposite the EDP offices.

If it is between 7am and 9pm when you need help you can just come along to the Walk-in Centre without an appointment. Please only do this if you have ruled out self-help and you are unable to get a GP appointment.

Before you come, please check out our website for estimated waiting times and our Facebook page for Escalation updates. You also have the option of a phone consultation if you can’t come in person. You can call us on 01603 677500.

When you arrive at the Walk-in Centre, you will be met by one of our team who will assess you and direct you to reception.

Depending on your condition and the waiting times, you may be asked to take a seat in the waiting room or taken straight in to see a clinician who will do all the necessary medical checks.

At the end of your appointment, you may be advised to have further medical checks at the hospital, a follow-up appointment with your own GP or given a prescription that you can take to the pharmacy on your way home.

We are not able to help you with the following:

  • repeat prescriptions for ongoing conditions already being treated by your GP
  • treatment for worsening or pre-existing conditions unless it is an emergency
  • routine immunisations
  • X-rays
  • dental care
  • ear syringing
  • sick notes
  • mole checks
  • hearing aid batteries
  • sexual health checks
  • ulcer dressings
  • ultrasound scans
  • CT scans
  • MRI scans
  • incision or drainage procedures
  • prescribing of opioids
  • putting in stitches (Although we can remove them)
  • hospital referrals
  • health checks
  • treatment for babies under 5 weeks
  • travel vaccines

Non-urgent advice: Remember

For life-threatening emergencies, you should call 999.

Our Services


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