Norwich Practices Health Centre is operated by Norwich Practices Ltd under a contract with NHS England to provide NHS services. Norwich Practices Ltd is owned and operated by doctors from local GP practices. The company was set up because those local GPs felt they could provide more and better services to patients if they worked together.
When we are busy in the Walk-In Centre we may turn patients away and only book in medical emergencies.
Please be aware that as we near our closing hours every evening we may implement our ‘Escalation’ procedure.
This will happen when our patients waiting time begins to exceed our hours left of opening.
During escalation our reception staff will inform patients that we are currently only seeing medical emergencies.
We use this procedure to ensure our patient’s safety and to make sure that our hard working clinicians are not overwhelmed by large numbers of patients coming into the Centre just before closing time.
A medical emergency is something that cannot be managed overnight with self-care.
If you feel that you have an emergency or that your child needs to be seen urgently, please report to reception so that they can book you in. Please be aware that we will see all children under the age of five, regardless of our escalation procedure.
If you are not a medical emergency we recommend that you call 111 or visit a pharmacy for medical advice. Reception can also offer you an appointment for first thing the following morning.
Please note that blood tests are only performed between 8.00am - 12.30pm, Monday - Friday (excluding Bank Holidays). This service is located on the Walk In Centre Floor at Rouen House.
The nearest car park is Rouen Road car park which is 50 yards away. From Golden Bull Street / Cattle Market Street turn into Rouen Road follow the road 200 yards and then turn right into the Car Park. There is also meter parking close by along Rouen Road and Ber Street. Rouen Road car park has 4 disabled spaces and blue badge concession (buy 1hr and get another 1hr free).
Our services are available on a level floor with good access for disabled patients. However if you have any access problems we would be grateful if you could bring them to our attention. We also have an Induction Loop system on reception.
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If you require non-emergency medical advice outside of the Health Centre's opening hours, please call 111.
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